Return & Exchange Policy – Leopox

• We do not provide refunds or direct product exchanges.
• Once sold, products can only be returned for store credit in the form of a coupon code.
• Store credit has lifetime validity and can be used for future purchases on our website.
• Order cancellations are allowed only before dispatch.

Customized T-Shirts:

• Customized T-shirts are non-returnable unless the design or color is incorrect.
• If there is a mistake in the customization, you can request a replacement.

How to Request Store Credit?

• If your order meets the return conditions, you can request store credit through our return process.
• Submit a store credit request within 7 days of receiving the product.
• After approval, we will arrange a pickup from your location.
• If pickup is unavailable in your area, you must self-ship the product.
• The returned product takes 5-7 working days to reach us.
• Once received, our team will perform a quality check.
• After approval, we will generate a coupon code and email it to you.
• A ₹100 return shipping fee will be deducted from the store credit amount.

Conditions for Return & Store Credit:

• Defective or Tampered Package: If the package appears tampered with or damaged, do not accept the delivery. Return it to the delivery agent and initiate a return request. A replacement will be issued at no extra cost.
• Defective or Incorrect Product: If you receive a damaged or incorrect product, submit a return request with clear video proof. After verification, a replacement will be issued at no extra cost.

Return & Exchange Guidelines:

• Return requests must be made within 7 days from the date of delivery.
• Products must be unused and unwashed.
• Items should be returned in original packaging with the invoice.

Pickup & Return Process:

• Approved return requests will be processed within 2 working days.
• Pickup will be scheduled within 2-3 working days after approval.
• If pickup is unavailable, the customer must self-ship the product.
• A tracking link will be provided for return shipments.

Store Credit Details:

• Once the product passes the quality check, store credit will be issued.
• Store credit excludes any shipping costs paid during the original order.
• Customers will receive a coupon code via email, which can be applied at checkout.
• Check your spam/junk folder if you do not receive the email.

Important Note: Leopox reserves the right to reject a return request if:

• The product is damaged, used, or washed.
• The product is returned without original packaging and invoice.

For return requests, please contact us at support@leopoxcloz.com or visit www.leopoxcloz.com.